**Full Time/Part Time**
Full Time
**Who We Are**
At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank.
Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together, and dares to do things a little differently, you will feel right at home here.
Working in Commercial B2B means shaping great experiences for Ikano Bank’s customers by creating and improving products and services that make a difference. It’s about being innovative, responsive, and dedicated to delivering value, all while ensuring we stay profitable and compliant. You will have the opportunity to make a real impact on how businesses grow and succeed.
**Purpose of the Job**
We are looking for a Finnish speaking Services Agent to join our Factoring team, based in Malmö.
Are you fluent in Finnish, both spoken and written?
Do you enjoy a role that combines customer interaction with administrative responsibilities? Perhaps you have a background in finance, either through education or work experience.
As a Factoring Agent at Ikano Bank, you'll thrive if you're detail-oriented, enjoy solving problems, and have a strong customer-focused mindset.
We offer a permanent position with an immediate start, based at our office in Hyllie, Malmö. Interviews for the role will be held on a continuous basis. The position may be filled before application due date so don't hesitate, send in your application today!
**Responsibilities of the Job**
- Perform credit assessments of companies based on financial statements and market data
- Handle phone calls, emails, incoming contracts, supplier invoices, and contract-related documents
- Maintain continuous communication with customers and colleagues, playing a key role in collaborating with other departments within the bank
- Provide support for all inquiries from commercial teams, client, customers, and support departments
- Gather, analyze, and manage information about corporate customers in compliance with AML/KYC regulations
- Ensure compliance with GDPR requirements
**Education Level**
Bachelor's Degree
**Experience/Demonstrated Competencies**
- Relevant business education or proven experience working in a financial company
- Computer and MS Office knowledge, and ability to learn new systems quickly
**Language Competencies**
- Fluent in Finnish and Swedish and knowledge in business English
**Knowledge required**
- Proven knowledge of Customer service in B2B environments
- Strong communication skills (phone, email, and in-person)
- Proven knowledge and understanding of the Financing Business
- Demonstrated experience in managing customer and supplier ledger account
**Capabilities for this job**
- Passion for collaborating effectively with colleagues and customers, fostering a supportive and positive team environment to achieve shared business goals
- Demonstrates the ability to give and receive feedback in a respectful manner, fostering continuous improvement and growth for both individuals and the team
- Ability to work in a values-based culture using common sense and simplicity
- Embraces innovation and creativity; willing to challenge the status quo and introduce new ideas that improve processes and outcomes
- Ability to work independently and as part of a team
- Quick adaptability in dynamic work environments
- Strong interpersonal skills and relationship-building ability
- Self-leading; managing plans, executing, and follow-up
**What motivates you?**
- Enjoy challenges and working in an ever-changing fast-paced environment
- Passion for details but can see “the bigger picture”
- Motivated to share knowledge with team members and clients
- Motivated by helping customers
**Ready to apply?**
If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us.
Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together.
You want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at recruitment@ikano.se
**Salary (per annum)**
According to the market
**Ikano Bank Benefits**
Annual Social Day for all Employees
Favorable Conditions for Ikano Bank Products
**Applications Close Date**
21 Nov 2026
