Visual Art is a global tech and media group driven by a passion for people, creativity, and design. Our business idea is to be a strategic partner to our clients through technical innovation and business-driven digital communication.


Since 1997, we have combined creative talent with technical expertise to deliver digital communication solutions for both Swedish and international clients across a wide range of industries and sectors.


Visual Art is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden. We are more than 280 employees worldwide – all on a mission to connect a world of retail.


**Job Description And Key Responsibilities**
We are now looking for a
**Support Technician**
to strengthen our Support team. In this role, you will play a key part in ensuring stable operations and high customer satisfaction by providing technical support to our customers and internal stakeholders.


You will work in a service-oriented and fast-paced environment where troubleshooting, problem-solving, and communication are central. The role involves close collaboration with colleagues within support, operations, and development.


Your main responsibilities include:



- Provide first- and second-line technical support to customers via ticket system, phone, and email
- Troubleshoot and resolve technical issues related to hardware, software, networks, and digital signage solutions
- Monitor systems and proactively identify and escalate incidents
- Document cases, solutions, and routines to ensure knowledge sharing and continuous improvement
- Collaborate with internal teams and external partners to resolve more complex issues
- Contribute to improvements of support processes and customer experience

****Your Profile****
We believe you are a solution-oriented and service-minded person with a strong technical interest. You enjoy helping others, take ownership of your tasks, and stay calm even when things get hectic.


We think you bring:



- Previous experience in a technical support or IT support role
- Good technical understanding of IT environments (hardware, software, networks, operating systems)
- Experience working with ticket systems and structured support processes
- Strong communication skills in both Swedish and English
- A proactive mindset, attention to detail, and a willingness to learn

**What we offer**

- A dynamic and inclusive workplace with fair and competitive employment conditions.
- A strong focus on employee well-being, including health initiatives and a wellness allowance.
- Opportunities for professional growth within both design and tech.
- Skilled colleagues who contribute to an inspiring and innovative atmosphere.

This is a permanent full-time position, based at our Stockholm office. We recruit on an ongoing basis, with the last day of application being 2026-06-01. If you have any questions please contact Team Lead daniel.stepanovitch@visualart.com


You may send your application in Swedish or English.