Jobbeskrivning

We are looking for an experienced
**ServiceNow CSM professional**
to support the implementation and business development of
**ServiceNow Customer Service Management (CSM)**
within a product organization.

**Location:**
Gothenburg, Sweden | Hybrid

**Duration:**
September 2026 – February 2027

**Workload:**
Approx. 20 hours/week (50%)

**Travel:**
Occasional travel, including international

**Languages:**
Swedish & English

**Key Responsibilities**

• Identify and drive improvements in ServiceNow CSM processes and usage

• Lead implementation and change initiatives within support operations

• Gather business requirements and act as a bridge between business and IT

• Support standard ServiceNow functionality such as
**Playbooks, task-based workflows and Knowledge Management**

• Coordinate customer/user onboarding in the portal

• Support CSM-related data management

• Train and support internal users

**What We’re Looking For**

• Strong experience with
**ServiceNow CSM**

• Background as a
**Business Analyst, Functional Consultant or Project Manager**

• Good understanding of customer support/service organizations

• Strong stakeholder and communication skills

• Self-driven with strong delivery capability

• Fluent in
**Swedish and English**

**Interested Candidates-**
Please share your updated CV or DM me for more details.

Deeksha.Pillala@excelgens.com /Siva.Datta@excelgens.com

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