**Service Operations Specialist**

**Location: Gothenburg (SE)**

**Contract**

**Duration: 24-Aug-26 to 31-Mar-27**

**Client Partner:**
Rediflex AB

Role Overview

We are looking for a
**Service Operations Specialist**
to ensure the stability, reliability, and continuous improvement of customer-facing solutions. The role focuses on
**Incident Management, Problem Management, Root Cause Analysis (RCA), operational improvement, and stakeholder coordination**
across DevOps and engineering teams.

Key Responsibilities

- Act as
**Incident Commander**
for major/high-impact incidents.
- Coordinate cross-functional teams to restore services quickly and effectively.
- Lead
**Root Cause Analysis (RCA)**
and
**Problem Management**
activities.
- Identify, manage, and escalate operational risks, dependencies, and impediments.
- Improve operational processes, tools, and ways of working.
- Coordinate operational priorities with engineering teams and stakeholders.
- Support operational planning, service quality, and performance improvement.
- Build strong relationships with internal and external stakeholders.
- Contribute hands-on to IT operations when required.

Mandatory Skills & Experience

- **3+ years of experience**
in IT Operations, Service Operations, Technical Support, or a similar environment.
- Proven experience managing
**major/high-impact incidents**
involving multiple teams and stakeholders.
- Strong experience in
**Incident Management, RCA, and Problem Management**
.
- Experience coordinating operational activities across multiple teams.
- Strong communication and stakeholder management skills.
- Experience working in
**Agile and/or DevOps environments**
.
- Ability to prioritise competing operational demands.
- Comfortable leading teams
**without formal authority**
.
- Ability to balance strategic thinking with operational execution.

Good to Have

- **ITIL**
knowledge or practical experience.
- Hands-on technical support or IT operations experience.
- Experience driving operational improvement initiatives.
- Experience implementing new operational tools and processes.

Key Success Measures

- Faster resolution of critical incidents.
- Reduction in recurring operational issues.
- Improved operational efficiency and service quality.
- Stronger collaboration across DevOps and engineering teams.
- Sustainable and scalable operational ways of working.