**Company Description**
Telia Cygate is a Swedish IT company known for combining strong technical expertise with flexible, customer-centered solutions. As part of Telia Company, Telia Cygate provides local products and customized IT services across Sweden’s largest network, enabling organizations to realize their digital ambitions securely and efficiently. With over 700 employees in 21 locations across Sweden, the company offers both broad and deep competence in IT infrastructure and services. The culture is driven by long experience, personal commitment, and a passion for all aspects of IT, creating an environment where specialists can grow and contribute to high-impact projects. Applicants join a stable, well-connected organization with access to extensive resources and opportunities for professional development.
**Role Description**
The Senior Lifecycle Assurance Manager is a full-time, on-site role based in Gävle. This role is responsible for overseeing end-to-end lifecycle assurance across IT services and solutions, ensuring that design, delivery, operation, and retirement stages meet quality, performance, and compliance standards. Daily tasks include coordinating with cross-functional teams, reviewing service performance data, managing risk and incident follow-up, and implementing improvements to processes and controls. The role also involves developing and maintaining lifecycle policies, documenting standards, supporting audits, and ensuring that customer requirements and internal KPIs are met throughout the lifecycle. The Senior Lifecycle Assurance Manager acts as a key point of contact for stakeholders, facilitating clear communication, reporting, and continuous service optimization.
**Qualifications**
- Strong experience in service lifecycle management, service assurance, and IT service delivery in complex environments.
- Solid understanding of IT infrastructure, networks, and managed services, preferably within telecom or large enterprise IT.
- Proficiency in process development and governance, including ITIL-based frameworks, quality management, and continuous improvement.
- Demonstrated ability to analyze performance and incident data, manage risks, and drive corrective and preventive actions.
- Excellent stakeholder management skills, with the ability to collaborate across technical, operational, and business teams.
- Strong communication skills in English; Swedish language skills are an advantage.
- Relevant academic background in IT, engineering, or a related field, or equivalent practical experience.
- Experience in leading or mentoring teams, and operating in a senior or specialist role with high responsibility.
