**Job Description**
We are seeking experienced
**L3 IT Support Engineers**
to provide advanced onsite IT support within enterprise office and factory environments in
**Sweden**
The successful engineers will provide senior-level technical support across end-user computing, factory IT, servers, networks, Active Directory, security, monitoring and shop-floor technology while supporting stable and resilient business operations.
Key Responsibilities
The L3 Engineer will be responsible for:
- Providing advanced L3 onsite technical support to office and factory users.
- Diagnosing and resolving complex hardware, operating system, application and infrastructure incidents.
- Supporting Windows client and server environments.
- Supporting Linux environments where required.
- Managing and troubleshooting Active Directory accounts, clients, Organizational Units, Group Policies and related domain services.
- Supporting Azure/Active Directory-related endpoint environments.
- Troubleshooting LAN, WLAN, TCP/IP, DNS and DHCP issues.
- Supporting server rooms and associated infrastructure including power and UPS systems.
- Supporting factory and shop-floor IT equipment.
- Supporting devices such as PCs, laptops, PDAs, scanners and other factory-connected equipment.
- Performing OS deployment, imaging, provisioning and application installation.
- Troubleshooting computer hardware and peripherals.
- Supporting enterprise printers and resolving both printer-side and server-side printing problems.
- Managing endpoint patching, antivirus deployment, updates, monitoring and reporting.
- Supporting enterprise cybersecurity requirements and security remediation activities.
- Supporting monitoring platforms, alerts, triggers and troubleshooting false alerts.
- Supporting server, network, storage and plant-monitoring solutions.
- Performing lifecycle management of factory and onsite IT equipment.
- Supporting upgrades and rollout activities for enterprise and factory applications.
- Rolling out tools such as:
- SCCM
- WSUS
- MDT
- Inventory Management Tools
- Qualys
- Performing major patch updates on factory equipment and printers.
- Supporting cybersecurity patching activities.
- Performing secure disposal and disk-wiping activities where required.
- Using enterprise incident and service-management tools to manage incidents, service requests and escalations.
- Developing or using PowerShell scripts where required.
- Producing and maintaining technical documentation.
- Validating technical requirements and deliverables.
- Training and educating internal users where required.
- Identifying recurring technical issues and proposing permanent improvements.
- Working closely with remote infrastructure, network, security and application teams.
- Acting as a senior technical escalation point for L1/L2 engineers.
- Supporting the establishment and adoption of global IT standards.
- Ensuring implemented solutions comply with operational and security requirements.
Requirements
Technical Requirements
Candidates should have strong hands-on knowledge in most of the following areas:
End-User Computing
- Windows desktop operating systems
- iOS and Android devices
- PC and laptop hardware
- Hardware troubleshooting
- Software installation and troubleshooting
- OS imaging and provisioning
- Enterprise endpoint management
Server & Infrastructure
- Excellent knowledge of Windows Server
- Good working knowledge of Linux
- OpenVMS knowledge is an advantage
- Server-room infrastructure
- Power and UPS systems
- Basic database environment knowledge
- Storage technologies
Microsoft Infrastructure
- Active Directory
- Organizational Units
- Group Policy
- Domain Controllers
- Azure
- SCCM
- WSUS
- MDT
- PowerShell
Networking
- LAN
- WLAN/Wi-Fi
- TCP/IP
- DNS
- DHCP
- Basic-to-advanced network troubleshooting
Security
- Antivirus deployment and management
- Endpoint security
- Patch management
- Vulnerability remediation
- Enterprise cybersecurity solutions
- Qualys or equivalent vulnerability-management tools
Monitoring
Experience supporting monitoring environments including:
- Monitoring alerts
- Monitoring items and triggers
- Alert configuration
- False-alert troubleshooting
- Proactive infrastructure monitoring
Experience with tools such as
**Zabbix or equivalent enterprise monitoring platforms**
is advantageous.
Factory / Shop-Floor Technology
Experience supporting industrial or manufacturing environments will be highly desirable, including:
- Shop-floor PCs
- PDAs
- Barcode scanners
- Factory printers
- Production-related client devices
- Factory servers
- Network infrastructure
- Storage
- Plant monitoring systems
- Factory applications and associated IT equipment
Service Management
Candidates should possess:
- Excellent understanding of ITIL processes.
- Strong incident-management and problem-resolution experience.
- Hands-on experience with enterprise incident-reporting or ITSM tools.
- Ability to manage escalations and coordinate technical resolution across multiple support teams.
**ITIL certification is preferred/recommended.**
Experience
Candidates should have:
- **Minimum 4+ years of relevant enterprise IT support experience.**
- Proven L3/Senior technical support experience.
- Experience supporting large enterprise environments.
- Previous experience within manufacturing, automotive, industrial or factory environments is highly desirable.
- Experience supporting multiple technologies and resolving complex technical incidents independently.
Soft Skills
The successful candidate must demonstrate:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving capability.
- Ability to independently resolve complex problems.
- Strong customer-service orientation.
- Ability to manage multiple assignments simultaneously.
- Ability to work under pressure and stringent timelines.
- Ability to work independently and as part of a global team.
- Critical-thinking capability.
- Ability to evaluate problems from different technical perspectives.
- Strong technical documentation skills.
- Ability to communicate complex technical information clearly.
- Proactive approach to identifying and implementing improvements.
- Leadership skills and ability to support junior engineers.
- Ability to work with ambiguity and progressively develop appropriate solutions.
Language Requirements
Sweden
- Fluent/professional
**Swedish (B2)**
- Strong professional
**English**
Working Hours & Availability
Depending on the assigned service function, engineers must be prepared for:
- Standard office-hours support.
- Flexible working hours.
- Shift rotation where applicable.
- On-call rotation where applicable.
- Weekend support when required.
- Planned maintenance, upgrade and rollout activities outside normal business hours when necessary.
Preferred Profile
We are particularly interested in engineers who combine strong end-user support experience with infrastructure and factory IT knowledge.
The ideal candidate should be capable of working as the
**senior technical escalation point onsite**
, independently troubleshooting issues while coordinating with remote resolver groups, infrastructure teams, application teams, network teams and cybersecurity specialists.
