Assignment Overview

We are looking to strengthen the governance and management of its IT service management function. The organization follows established service management principles and operates an overarching IT management object covering the entire IT department.

To ensure efficient, business-oriented, and sustainable IT delivery over the long term, an experienced
**IT Service Management Lead**
is required.

The assignment involves leading and coordinating the IT service management function, covering both strategic and operational responsibilities. The consultant will work closely with business stakeholders, external suppliers, and internal IT resources.

**Key Responsibilities**

- Ensure that the IT service management function supports the organization's business objectives.
- Contribute to the development of service management governance and working methods.
- Develop and maintain service management plans and roadmaps.
- Lead and coordinate service management activities across IT.
- Prioritize and follow up on changes, incidents, and improvement initiatives.
- Ensure delivery on time, to the required quality, and within agreed costs.
- Act as the main point of contact between business and IT.
- Collaborate with external suppliers and ensure delivery in accordance with contractual agreements.
- Coordinate internal resources across the IT department.
- Monitor objectives, KPIs, and SLAs.
- Report status, risks, and deviations to the steering committee.
- Manage risks and proactively drive improvements.

**Change Management and Continuous Improvement**

The organization is in a development phase where IT service management needs to be strengthened through more systematic, business-oriented change and improvement initiatives.

The consultant will therefore have clear responsibility for driving change and continuous improvement across the IT department's service management function.

**This includes:**

- Leading and structuring change initiatives across the overall service management function, which currently focuses primarily on infrastructure.
- Driving continuous improvement of processes, working methods, and governance.
- Ensuring that changes are aligned with the business and relevant stakeholders.
- Identifying improvement opportunities based on follow-up activities, analysis, and business needs.
- Establishing and further developing change management practices.
- Leading change initiatives related to the implementation of new systems and processes.
- Supporting managers and teams through organizational changes and contributing to greater change maturity.
- Ensuring that changes are implemented with appropriate quality, risk management, and communication.

**Mandatory Requirements**

- Experience leading change initiatives within an IT organization with more than
**200 employees**
.
- Experience working in complex IT environments within an organization with more than
**200 employees**
.
- At least
**4 years of experience as an IT Service Management Lead**
or in a role leading service management within an IT organization.
- Experience in supplier management, ensuring that external and internal suppliers deliver according to requirements and contribute to business objectives.
- The consultant's place of residence must be specified, indicating the location from which they will commute to the assignment.

**Preferred Requirements**

- ITIL certification.
- PM3 certification.
- Change management certification.
- Experience in the public sector or a government authority with more than
**500 employees**
.
- Experience working with agile methodologies.
- Experience establishing service management models.

**Assignment Details**

- **Role:**
Senior IT Service Management and Change Manager
- **Start Date:**
November 1, 2026
- **Initial End Date:**
October 31, 2028
- **Extension Options:**
The client may extend the agreement by up to 24 additional months, in one or more extensions.
- **Maximum Contract Duration:**
Up to 48 months, including all extension options.
- **Primary Location:**
Örebro, Sweden
- **Working Arrangement:**
On-site at the client's office in Örebro, normally
**4 days per week**
, with remote work permitted on the remaining day.