**JOB DESCRIPTION**

**Role during the transformation**

• Act as process expert and Advanced Key User within relevant service process areas

• Apply domain knowledge to support process design and validation

• Actively participate in workshops to define and clarify business requirements

• Ensure processes reflect real operational usage and service scenarios

• Contribute to definition of relevant business scenarios and use cases

• Define and validate test scenarios (ITC, UAT), ensuring business relevance

• Collaborate with related areas such as planning, execution, billing, and reporting

• Support alignment between system functionality and business expectations

**AKU responsibilities (post go-live)**

• Secure and support the use of processes within the assigned process area

• Act as main point of contact for business users

• Provide advanced user support and act as 2nd-level support

• Guide and support business users and local key users in daily operations

• Drive and support continuous improvements and change requests

• Support system releases, testing, and process adaptations

• Ensure effective communication between business users and support organizations

**Expectations in the role**

• Act as both contributor during the program and future owner of the process area

• Build knowledge and ownership through active participation

• Work closely with business stakeholders and related capabilities

• Communicate clearly and raise issues proactively

• Contribute to structured planning, follow-up, and alignment

**REQUIRMENTS TO PERFORM THE JOB DUTIES**

· SAP SD experience in S/4HANA

· Proven test management experience (SIT, UAT, defect handling)

· Experience from global template-based rollouts

· Good knowledge of Order-to-Cash processes

· SAP SD experience in S/4HANA

· Experience from global template-based rollouts

· Good knowledge of Order-to-Cash processes

· Experience working in global, cross-functional teams and multiple stakeholders

· Understanding of SAP S/4HANA and template-based implementations.

· Experience from transformation, harmonization, or system implementation initiatives.

· Strong communication skills in English.

· Experience from transformation, harmonization, or system implementation initiatives.

· Ability to work in a global environment and collaborate with multiple stakeholders.

· Strong communication skills in English.

· Strong skills in Microsoft Office tools (Excel, PowerPoint, Teams, SharePoint)