**Languages:**
Arabic | Brazilian Portuguese | Spanish
**Location:**
Lisbon, Portugal (On-site / Hybrid / Remote\*)
**Salary:**
**€920 gross × 14 months + €40 complexity bonus × 11 months**
**Contract:**
Full-time | Permanent
How to Apply
Send your CV to
**can.dinler@cbtalents.org**
or Use Application Form
We are hiring
**Marketing Customer Support Specialists**
to support advertisers using digital advertising products. This role is ideal for professionals who combine
**paid advertising expertise**
with a
**strong customer service mindset**
, operating in a structured, KPI-driven environment.
Working Hours & Shifts
**Initial phase (12-hour coverage):**
- Monday–Sunday | 07:00–19:00
- Two shifts:
- 07:00–16:00
- 10:00–19:00
**Later phase (to be confirmed by the client):**
- 24/7 operation, Monday–Sunday
- Rotative shifts
- 2 rotative days off
Key Responsibilities
- Support advertisers running paid digital advertising campaigns
- Handle end-to-end product troubleshooting via email and chat
- Assist with campaign setup, optimization, and performance inquiries
- Collaborate with internal Product Operations and Engineering teams
- Drive customer satisfaction across the full case lifecycle
- Ensure adherence to SLAs, productivity targets, and quality KPIs
- Proactively identify initiatives to improve service quality and user experience
- Educate advertisers on product features and common issue types in partnership with internal specialists
What We're Looking For
- Mandatory experience in paid campaign management
- Degree in Marketing or a related field
- Hands-on experience in Digital Marketing
- Experience in a Contact Centre or Advertising Tech service program
- Strong knowledge of social media platforms and digital advertising fundamentals
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
**Compensation & Benefits**- Base salary: €920 gross × 14 months
- Complexity bonus: €40 gross × 11 months
- Meal allowance: €7.63 per working day
- Health insurance: from day 1 (employee contribution applies; free after 6 months)
- Welcome bonus: paid in 12 monthly instalments during the first year
Conditional on maintaining <6% unjustified absenteeism- Not considered part of fixed salary
