**TL;DR -**
We’re looking for a Enterprise Technical Support Engineer to own white-glove support for our largest customers. You’ll troubleshoot complex product + identity issues, partner directly with enterprise teams, and turn real-world insights into better playbooks and product improvements.
**Why Lovable?**
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started.
We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
What you’ll do
- Own white-glove support for our largest workspaces — diagnose and resolve the hardest customer issues across design systems, connectors, auth, and project publishing.
- Build trust with enterprise teams — become the go-to technical partner for admins, product leaders, and AI champions using Lovable across hundreds of users.
- Be the voice of the customer — reproduce issues, do first-pass triage, write clear bug reports, and help prioritize fixes that unblock customers fast.
- Troubleshoot across the stack — from SSO/SAML/SCIM to REST APIs to “why didn’t the agent follow the theme?” and embedded/partner integrations.
- Create repeatability — document fixes, patterns, and gotchas into internal runbooks and help turn them into customer-facing guides, checklists, and best practices.
- Protect our SLAs — respond to high-priority incidents and participate in an on-call rotation to support customers outside normal hours.
- Measure what matters — report against the Product/Support ops metrics we care about (time to first response, time to resolution, deflection, root-cause closure).
What you bring
- 3–5+ years in a customer-facing technical role (technical support, technical account management, solutions/forward-deployed, or product support for B2B/SaaS).
- Strong enterprise presence — you can talk to a CPO about reliability and a developer about logs, in the same call.
- Excellent troubleshooting chops across web/desktop (macOS/Windows) and integrations.
- Identity experience — SSO/OAuth/SAML/SCIM and how these show up in real customer environments.
- API fluency — comfortable inspecting and troubleshooting REST APIs and reading server/client logs to spot errors.
- Clear communicator — strong written and verbal skills; you can turn a messy customer problem into a crisp internal ticket.
- Calm under pressure — you can prioritize when 3 enterprise customers need help right now.
- Collaborative — happy to pair with PMs, engineers, CSMs, and founders; we’re a small, fast team.
Skills to have
- Scripting in Python, JavaScript/TypeScript, or similar — enough to reproduce, mock, or validate issues.
- Familiarity with API testing tools (Postman, similar).
- Experience in a fast, AI/product-led environment where the product shipped every week and customers were in early/beta.
Why this is cool at Lovable
You’re not just answering tickets — you’re literally helping the biggest AI-native companies figure out how to standardize on Lovable (publishing, design systems, libraries, secure access). The things you see in the field will directly shape what we build next.
**How We Hire**
- Fill in a short form then jump on an initial exploratory call.
- Discuss your experience in more depth during a round of interviews with us.
- Join us for a workshop lasting 1-2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you.
**About Your Application**
- Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
- We treat all candidates equally - if you’re interested please apply through our careers portal.
