**Company Description**
G-Tech247 Oy is a trusted IT services and solutions provider, specializing in innovative and customized IT support for businesses of all sizes. The company offers end-to-end IT solutions, including consultation, implementation, hardware and network support, and system upgrades. With 24/7 global assistance, G-Tech247 delivers efficient on-demand and managed IT support to address diverse technical challenges. Guided by values of trust, expertise, and innovation, the organization aims to be a leading IT managed services provider with future-ready IT strategies. Applicants can expect to work with an expert team using the latest tools and technologies to support clients worldwide.
**Role Description**
The Desktop Support Technician role is a part-time, on-site position based in the Greater Stockholm Metropolitan Area. The technician will provide hands-on support for desktop computers, printers, and related peripherals, including installation, configuration, and routine maintenance. Daily responsibilities include diagnosing and resolving hardware and software issues, performing computer repairs, and escalating complex problems when needed. The role involves responding to user support requests, documenting issues and solutions, and ensuring minimal downtime for client systems. The technician will collaborate closely with other IT team members to maintain reliable and secure work environments for customers.
**Qualifications**
- Ability to support and maintain desktop computers, including installation, configuration, and basic operating system management.
- Strong technical support skills, including user assistance, incident logging, and clear communication of solutions.
- Experience with printer support, including setup, network connectivity, and resolving common printing issues.
- Proficiency in troubleshooting and computer repair, with a methodical approach to diagnosing and fixing hardware and software problems.
- Basic knowledge of networks and peripherals, with the ability to coordinate with senior IT staff on more complex issues.
- Strong customer service orientation, with clear communication skills in English; Swedish language skills are an advantage.
- Ability to work on-site, manage time effectively, and handle multiple support requests in a fast-paced environment.
- Relevant technical education, certification (e.g., CompTIA A+ or equivalent), or equivalent hands-on experience in IT support.
