One year Contract

Location: SE-751 74 Uppsala, Sweden

The Engineer will be deployed across all locations that we support. Therefore, the candidate must meet the following requirements:

· Valid driver's license

· German language skills at C2 level

· English language skills at minimum C1 level

Additional preferred skills and qualifications:

· Willingness to travel frequently between supported locations

· Windows 11 Autopilot deployment and installation

· Mobile device enrollment and configuration using Microsoft Intune (iPhone and Android)

· User profile setup according to documented procedures and guidelines

· Microsoft 365 application support (Outlook, Teams, OneDrive, and Office)

· General IT support with an independent, proactive, and solution-oriented approach

· Hardware installation, configuration, and replacement (laptops, desktops, monitors, docking stations, and peripherals)

· Software installation, configuration, updates, and troubleshooting

· Basic network troubleshooting (LAN, Wi-Fi, and VPN)

· Printer installation, configuration, and troubleshooting

· Device enrollment and management using Microsoft Intune

· Remote support using remote assistance tools

· Ticket handling, incident resolution, and documentation using ServiceNow

· Support for employee onboarding and offboarding

· Conference room support, including the setup and troubleshooting of audio/video equipment and Microsoft Teams Rooms

· Assistance with IT infrastructure and deployment projects

· Functional testing and quality assurance following installations and deployments

· Escalation of complex technical issues to second- and third-level support

· Excellent customer service and professional end-user communication

· Ability to work independently as well as collaboratively within a team